REFUND POLICY

1. General Provisions
   This Refund Policy defines the conditions for returning goods and services purchased through the Shashlik uz N1 café mobile app (hereinafter referred to as the "App"). By using the App, you agree to the terms of this Policy.

2. Returns of Goods and Services
   Due to the nature of our café services, returns of goods (food) are not accepted once they have been delivered or picked up. However, if you received a damaged or incorrect item, we are willing to consider a return or exchange.

3. Refunds
   Refunds are only possible if the error was made by the café (e.g., delivering the wrong order). Funds will be refunded to the original payment method within 7 business days.

4. Exclusions
   Returns or exchanges are not possible in the following cases:

   • If the order was fulfilled correctly and delivered according to your request.

   • If the damage was caused by the user’s actions (e.g., improper storage or tampering with the packaging).

5. Changes to the Refund Policy
   We reserve the right to modify this Refund Policy at any time. Changes take effect immediately upon publication in the App.